I get an error during activation. Why is my activation failing?

The new activation module is quick and in line with industry standards, but integrating it into an Excel add-in has been challenging. Up to version 2.015, there is a bug that causes errors on installations inside Windows Operating systems with double byte languages (i.e Japanese, Chinese). If you encounter an error and are using a version of Windows in these languages, please create a local activation request. This can be done by clicking on ‘About’ in the ‘Help’ ribbon group and then clicking on ‘Activation and updates’. In the dialog that pops up, you will see a link at the bottom that says “Are you experiencing trouble with the activation?”. When you click it you will see a button that says “Local activation”. Clicking that will show a new dialog that will take you through the local activation process.

Local activation button    Local activation

 

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