Knowledge Base

Tutorials

The tutorials are currently in PDF only and some still have to be updated to the new December 2016 version (2.015). As we are completing the migration of website and servers, we will start updating the PDF tutorials and creating new video tutorials.


Frequently asked questions

This page provides answers to Frequently Asked Questions (FAQ). If your question is not listed below, you can send us an e-mail. If you experience program errors, please include information on your operating system (including the service pack number) and your version of Excel.

Buying MIX 2.0 Pro

How much does MIX 2.0 cost?
MIX 2.0 is available in two versions: Lite and Pro. MIX 2.0 Lite is free and can be used to learn about or teach meta-analysis with built-in datasets. The Pro version has all the features of MIX 2.0 Lite, but also enables users to create custom datasets and convert effect sizes. MIX 2.0 Pro costs 235 USD for standard use. Academic pricing is available for staff and students at academic institutes.
How do I buy MIX 2.0 Pro?

Go to the ‘Get it Now’ page and click on a ‘Buy now!’ link in the license overview table or click on any of the relevant product links in the sidebar. Once you are on the product page, click on the ‘Add to cart’ button and in the sidebar you will see the item appear in the shopping cart summary. If you click ‘View Cart’ you will be taken to your cart. If you have a coupon, you can enter it here and click ‘Apply Coupon’. Then click on the ‘Proceed to Checkout’ button in the lower right-hand corner to proceed to the checkout page.

If you have registered already, you will see your name and contact information in the relevant text fields. If this is your first purchase in the store, fill out your information and an account will be set up automatically. You will need the account to activate or deactivate licenses and make sure you receive update alerts. After you have filled out the information, click on ‘Proceed to PayPal’. If you do not have a PayPal account or do not want to pay with PayPal, don’t worry: you will be able to pay with a credit card as well (but the payment will be made to our PayPal account).

Do I need a PayPal account to buy MIX 2.0 Pro?

No, you can buy MIX 2.0 Pro without a PayPal account. Your payment will be made to our PayPal account (so handled by PayPal), but you can pay with a credit card if you prefer that. We do not accept checks or wire transfers, unless it is for large bulk purchases for institutions.

Should a license be purchased by the actual user?

No, a license may be paid for by someone other than the actual user (for instance, an employee of the IT Department of an academic institute). However, the license should be registered to the actual user. All licenses that are purchased online are personal-use licenses. This means that only a single named user is eligible to use it. An exception to this rule are site licenses (which are not available for purchase via an online process and must be applied for via email and will be customized to the organization’s requirements).

How does it work to buy discounted licenses?

The academic license is available to all students and teaching staff at academic institutes. When you purchase the  discounted license (academic), you are required to upload a proof of affiliation. This can be a scanned copy or picture of your student or staff ID, or a status confirmation letter from the university’s administrative office.

Until we have reviewed and approved the uploaded file, the order of the license will be set to pending. Your payment will only be processed after approval. If your status is unclear upon review or you may have forgotten to upload the file, you will receive a reminder to upload the file. If you cannot provide the necessary information, your order may be canceled.

How long is a license for MIX 2.0 Pro valid?

There is no time limit on a MIX 2.0 Pro for usage of the initially purchased version. This original-use license will remain valid indefinitely. You will also be eligible for updates for a period of up to 2 years. However, after this period, updates will require a new license.

Are there any additional charges for updates?

No, all updates are free within a two-year period of initial purchase. After that, you can continue to use the software, but updates require a new license.

What is your refund policy?

In principle, we do not issue any refunds for purchased licenses. If you would like to try out MIX 2.0 before buying a license, you can download the free Lite version that has many of the features contained in MIX 2.0 Pro. If MIX 2.0 Lite runs without issues, so will MIX 2.0 Pro. If you have any doubts about compatibility, contact us via the contact form.

Activating or deactivating MIX 2.0 Pro

How do I activate MIX 2.0 Pro?

Once you have downloaded and started the software, click on the ‘About’ button in the ‘Help’ ribbon group and then click ‘Activation and updates’. Follow the steps in the activation dialog (you will need to enter your license code). Please note that the software cannot be activated without an active internet connection. You can activate MIX 2.0 Pro on two computers. To use MIX 2.0 Pro on more than two computers simultaneously, you will have to purchase an additional license. As of version 2.015 (December 2016), MIX 2.0 is activated and deactivated via a new process and uses new license codes. If you purchased MIX 2.0 Pro before December 2016, you can use your old license code as a coupon to reduce a new license to $0.00 and transfer your license for free.

I get an error during activation. Why is my activation failing?

The new activation module is quick and in line with industry standards, but integrating it into an Excel add-in has been challenging. Up to version 2.015, there is a bug that causes errors on installations inside Windows Operating systems with double byte languages (i.e Japanese, Chinese). If you encounter an error and are using a version of Windows in these languages, please create a local activation request. This can be done by clicking on ‘About’ in the ‘Help’ ribbon group and then clicking on ‘Activation and updates’. In the dialog that pops up, you will see a link at the bottom that says “Are you experiencing trouble with the activation?”. When you click it you will see a button that says “Local activation”. Clicking that will show a new dialog that will take you through the local activation process.

Local activation button    Local activation

 

Can I transfer a license activation from an old computer to a new one?

No, but you can deactivate MIX 2.0 Pro on your old computer (this will open up a slot on the MIX activation server) and then activate MIX 2.0 Pro on your new computer.

When should I deactivate MIX 2.0 Pro?

You should deactivate MIX 2.0 Pro before reinstalling your operating system or replacing your computer. This will open up a slot on the MIX activation server for your new installation. To deactivate, click on ‘About’ in the ‘Help’ ribbon group within MIX and then click on ‘Activation and updates’. Follow the directions in the dialog to deactivate. If you have trouble deactivating via the internet, you can consider (as a last resort) to follow the local deactivation process.