FAQ

This page provides answers to Frequently Asked Questions (FAQ). If your question is not listed below, you can send us an e-mail. If you experience program errors, please include information on your operating system (including the service pack number) and your version of Excel.

Buying MIX 2.0

  1. How much does MIX 2.0 cost?
  2. Do I need a PayPal account to buy MIX 2.0 Pro?
  3. Must a license be purchased by the actual user?
  4. How long is a license for MIX 2.0 Pro valid?
  5. Are there any additional charges for updates?
  6. What is your refund policy?

Activating/deactivating MIX 2.0 Pro

  1. Which name should I enter when activating MIX 2.0 Pro?
  2. Why does activation of MIX 2.0 Pro fail?
  3. Can I transfer an activation from one computer to another?
  4. When should I deactivate MIX 2.0 Pro?

Using MIX 2.0

  1. Which versions of Windows and Excel is MIX 2.0 compatible with?
  2. Can MIX 2.0 be used on a Mac computer?
  3. Where can I find help on how to use MIX 2.0?
  4. How many studies can a custom dataset in MIX 2.0 Pro contain?

 

Other questions

  1. How does MIX 2.0 Pro compare with programs like RevMan and CMA?
  2. How should I cite MIX 2.0?
  3. Who is behind MIX 2.0?

 

BUYING MIX 2.0

How much does MIX 2.0 cost?

MIX 2.0 is available in two versions: Lite and Pro. MIX 2.0 Lite is free and can be used to learn about or teach meta-analysis with built-in datasets. The Pro version has all thefeatures of MIX 2.0 Lite, but also enables users to create custom datasets and convert effect sizes. MIX 2.0 Pro costs 210 USD, with discounted prices for students and researchers at academic institutes. For more information on prices and eligibility for discounts, please refer to the Buy page and the Licenses Overview page.

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Do I need a PayPal account to buy MIX 2.0 Pro?

No, you can buy MIX 2.0 Pro without a PayPal account. Click on the Add To Cart button on the Buy page of the MIX 2.0 website, and a shopping cart window will pop up. If you have a discount code, enter it in the Discount Code box and click on the Update Cart button to apply the discount. Then click on the Checkout button in the lower right-hand corner to proceed to the PayPal page, where you can either log in to your PayPal account or pay with your credit card.

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Must a license be purchased by the actual user?

No, a license may be purchased by someone other than the actual user (for instance, an employee of the IT Department of an academic institute). However, the student discount must be applied for by the student personally. A license that is purchased at the student price will be registered to the student who applied for the discount, and should not be used for academic purposes on general computers.

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How long is a license for MIX 2.0 Pro valid?

There is no time limit on the use of MIX 2.0 Pro, so a license will remain valid indefinitely.

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Are there any additional charges for updates?

No, all updates are free.

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What is your refund policy?

If you would like to try out MIX 2.0 before buying a license, you can download the free Lite version that has many of the features contained in MIX 2.0 Pro. You can find plenty of information on the program throughout this website, and if you have any questions you can send us an e-mail. Therefore, we do not issue any refunds for purchased licenses. We also do not issue any refunds for discounts once a license has been purchased at the standard price.

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ACTIVATING/DEACTIVATING MIX 2.0 PRO

Which name should I enter when activating MIX 2.0 Pro?

It does not matter which name is used to activate MIX 2.0 Pro. However, it would be appreciated if you could enter the name of the actual user so that we can register the license to the correct individual.

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Why does activation of MIX 2.0 Pro fail?

You may have entered the license key incorrectly. The key is case-sensitive, so we recommend that you copy-paste it when required.

You may have used up your activations. A single license can be activated on two computers. If you reinstall your operating system or replace your computer, MIX 2.0 Pro should be deactivated first to open up a slot on the MIX activation server.

Your firewall (or the physical firewall of your institute or workplace) may be preventing MIX 2.0 Pro from connecting to the MIX activation server. If you use Windows Firewall, you can try turning it off temporarily or allowing Excel to communicate through the firewall.

If you are still unable to activate, you can use the local activation option by creating a validation file in MIX 2.0 Pro and sending it to us by e-mail. For more information, please refer to the Activation tutorial in the Learning Center.

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Can I transfer an activation from one computer to another?

No, but you can deactivate MIX 2.0 Pro on one computer. This will open up a slot on the MIX activation server, which will allow you to activate MIX 2.0 Pro on another computer.

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When should I deactivate MIX 2.0 Pro?

You should deactivate MIX 2.0 Pro before reinstalling your operating system or replacing your computer in order to open up a slot on the MIX activation server. To deactivate, click on About in the ribbon within MIX and then on Activation > Deactivate.

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USING MIX 2.0

Which versions of Windows and Excel is MIX 2.0 compatible with?

MIX 2.0 is compatible with Microsoft Windows 2000, XP, Vista, and 7, and with Microsoft Excel 2007 and 2010 (both 32-bit and 64-bit versions).

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Can MIX 2.0 be used on a Mac computer?

MIX 2.0 is not compatible with Mac OS, but it can be used on a Mac computerthat runs Windows and Excel with a program like Parallels or VMware. Although MIX 2.0 was developed for Windows computers, we have not yet received any reports of issues from our Mac users. We will provide assistance if any program errors do occur, but we cannot guarantee that MIX 2.0 will work flawlessly on a Mac computer.

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Where can I find help on how to use MIX 2.0?

MIX 2.0 comes equipped with Tips & Tricks and a Meta-Tutor that are built into the program. The Tips & Tricks feature provides hints on how to use MIX 2.0, while the interactive Meta-Tutor gives descriptions of each analysis output.

The Learning Center on this website contains a range of online tutorials on how to use MIX 2.0.

You can find answers to Frequently Asked Questions on this page, and you can also send us an e-mail with questions that are not addressed here.

In the future, we plan to have software demonstrations on YouTube as well as a textbook on conducting meta-analysis with MIX 2.0. If you would like to be informed of such developments, please join our mailing list to receive the MIX newsletter.

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How many studies can a custom dataset in MIX 2.0 Pro contain?

You can include as many studies in a custom dataset as you can use rows in Excel 2007 or 2010 minus 1, which amounts to 1,048,575.

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OTHER QUESTIONS

How does MIX 2.0 Pro compare with programs like RevMan and CMA?

MIX 2.0 Pro can perform graphical and numerical analyses that go beyond those offered in RevMan and CMA. MIX 2.0 Pro is particularly versatile in terms of graphical capabilities, and the fact that it runs within Excel has many advantages. However, MIX 2.0 Pro focuses on meta-analysis and does not manage reviews like RevMan does. Currently, it also does not support diagnostic meta-analysis.

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How should I cite MIX 2.0?

Please cite MIX 2.0 as indicated on the Citation page.

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Who is behind MIX 2.0?

The maintenance and marketing of MIX 2.0 is managed by BiostatXL, a company based in Mountain View, CA in the United States.

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